Privacy Policy

1. Who we are

This Policy explains how AZ Clínica (“we”) handles the personal data collected on this website, in accordance with Brazil's General Data Protection Law (Law No. 13,709/2018, “LGPD”).

2. Data we collect

• Contact form: name, clinic name, email, phone or WhatsApp, city and state, number of professionals, topic, message and the website language.
• Technical data: IP address and the date and time of access and submission, recorded in server logs for security.

This website does not use advertising cookies or third-party analytics tools. Fonts and images are served by the site itself. We only store your language preference in your browser (local storage).

3. What we use the data for

• To answer your request, schedule the demo and, if applicable, send a proposal (preliminary procedures to a contract and consent, LGPD art. 7, I and V).
• To keep the website secure and prevent spam and fraud (legitimate interest, art. 7, IX).
• To comply with legal or regulatory obligations.

4. Sharing

We do not sell your data. We may share it with providers that run our infrastructure, such as hosting and email delivery, under contract and only for those purposes, and with authorities when the law requires. If you choose to talk on WhatsApp, the conversation is also subject to that service's terms.

5. International transfers

Some providers may store data outside Brazil. In those cases we apply the safeguards set out in LGPD art. 33.

6. How long we keep data

We keep data for as long as needed to handle your request and meet legal obligations. After that we delete or anonymize it.

7. Your rights

Under LGPD art. 18, you may request confirmation of processing, access, correction, anonymization, blocking or deletion, portability, information about sharing, and withdrawal of consent. To exercise these rights, contact us: contact page. You may also file a complaint with Brazil's National Data Protection Authority (ANPD).

8. Security

We apply reasonable technical and organizational measures, such as HTTPS connections and restricted access to data. No transmission method is completely secure, so we cannot guarantee absolute security.

9. Patient data

The AZClinicas system is contracted by clinics, which are the controllers of their patients' data. This Policy covers the website only. Data processing inside the system follows the contract signed with each clinic.

10. Children and teenagers

This website is aimed at professionals and businesses and does not knowingly collect data from anyone under 18.

11. Changes

We may update this Policy. The date of the last update appears at the top of the page.

12. Contact us

Privacy questions or requests about your data: contact page.